The Oaks at Timberline COVID-19 (Corona-virus) Update:
June 19, 2020
To Our Residents, Family Members and Staff: We want to provide you with an update on the situation at The Oaks at Timberline regarding the novel coronavirus or COVID-19, including the number confirmed cases as well as efforts we are undertaking. The safety and well being of our residents is our top priority. We are doing what we can to limit the spread of COVID-19 within The Oaks at Timberline.
Since May 8, 2020 (when the federal government issued reporting requirements), we have had one staff and zero residents confirmed cases of COVID-19, and/or we have zero clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.
Here is a more detailed update regarding the prevalence of COVID-19 in our care center.
As of June 18, 2020:
• Zero (0) residents and One (1) staff have confirmed COVID-19. When a resident tests positive, we notify residents and their representative(s) of their condition and implement protocols for their care and treatment. We also follow guidance from the Centers for Disease Control and Prevention (CDC) and the Center for Medicare and Medicaid Services (CMS), including return to work guidance, for staff who test positive.
• Zero Residents and zero staff have recovered from COVID-19.
• Eighty-eight (88) residents have tested negative for COVID-19. As of June 19, 2020 all staff are currently undergoing testing for COVID-19 but we do not have results from those tests yet.
• It has been zero (1) days since a new resident or staff member has tested positive.
The Oaks at Timberline is staying in very close communication with local and state health officials to ensure we are taking all the appropriate steps under current circumstances. We are also following guidance from the CDC and CMS to reduce the spread and impact of COVID-19, such as:
• Enhanced infection control precautions
• Screening residents, staff, and essential visitors for symptoms
• Restricting visitation and entry of people to the building
• Testing staff and residents for COVID-19 based on current protocols and availability of tests
• Postponing or carefully limiting communal activities including social distancing and other infection control precautions
• Other infection prevention protocols are being evaluated and implemented as recommended by the facility Infection Prevention Team, federal, state and local healthcare authorities
Due to government privacy requirements, we cannot divulge specific information about the individuals who have confirmed or suspected COVID-19, unless they are your family member and you have the necessary permissions to receive such information.
We know you are concerned about your loved one, but it is crucial that we restrict visitation to reduce the spread of this virus to others. We will contact you directly if your loved one is suspected or diagnosed with COVID-19. We also understand that connecting with family members is incredibly important to our residents. Family members are encouraged to connect with their loved ones through video chat, calling, texting, or on social media. We have dedicated iPads and mobile phones dedicated to helping our residents and their loved ones stay in contact. Please call our Activities or Social Services Departments at our Care Center at (360) 696-2561 and one of our caring staff will assist you in setting up a day and time for this video or telephone conferencing.
We need your help in battling COVID-19. Please visit the CDC website (www.cdc.gov/coronavirus) to learn how you can help prevent the spread in our community, since continued spread in the larger community increases the chance the virus will work its way into our building.
This is a difficult time for everyone. We will continue to provide you with updates. Please know that we are adhering to guidelines from the local and state health departments, which continue to evolve as we learn more about this virus.
We know that you may have questions and we encourage you to contact our center. Please call us at (360) 696-2561, email us at firstname.lastname@example.org or visit our website www.timberlinehealth.com for updates on the status of your loved one.
The Team at The Oaks at Timberline
The following links and phone numbers are to assist you in learning more about this situation and provide links to external entities that can provide more information.
Letter to all Residents, Staff, Family Members and Visitors of our Care Centers from our CEO
Over the past week, the impact of the novel coronavirus across the country and our state have us all at a heightened state of awareness for the safety of all our Residents and loved ones. Each of our care centers have planned contingencies for this type of situation and we are responding by following internal Infection Control Protocols combined with recommendations from health authorities.
We are pleased to announce that none of our facilities are reporting signs or symptoms of the virus. This could change at any moment and we will use our website and hotlines to keep interested parties up to date with important developments. Our facilities are committed to protecting our residents and have taken many measures including, but not limited to the following:
- We are screening all residents in the facility daily for fever, proper oxygen saturation levels and respiratory issues
- We have suspended communal dining and group activities
- We have educated the residents on proper handwashing techniques
- We will be communicating important developments with the residents regularly
- We are restricting all non-essential visitors to the facility at this time
- We are following Governor Inslee’s proclamation and the Department of Health’s recommendations issued on March 10th regarding visitors to Skilled Nursing Facilities that include the following:
- Discourage visitation to the facility and use alternative methods of visitation
- Limit resident visits to 1 adult visitor per day
- Actively screen visitors for symptoms including fever and respiratory issues
- All visits will be conducted in the resident rooms and not in common areas
- We are screening all employees daily before the start of their shift by taking temperatures and checking for other symptoms before they begin work.
- Employees with questionable status will be sent home.
- We have educated our staff on proper use of Personal Protective Equipment, Hand Washing and Cough Etiquette.
- We are taking inventory of our Personal Protective Equipment weekly to maintain sufficient supplies and have coordinated back up supplies if necessary.
Thank you for your support.
CEO, Five Oaks Healthcare
COVID-19 Critical Update
April 3, 2020
Over the past several days it has been our intent to update our community, residents and staff about key information as it relates to our facility at the Oaks at Timberline. Many of our community members, family members, residents and beloved staff have expressed gratitude for our intentions in maintaining constant and clear communication through this web portal. We know that many of you are dependent upon us as a caregiver to respond appropriately and in concert with state mandates as we collectively navigate this COVID-19 pandemic.
After consultation with the Washington Health Care Association (WHCA):
Washington State Department of Health:
and the Governor’s office:
they have determined that the information that individual facilities can provide is so fast-moving and at times inconclusive, that they have asked that we NOT provide regular updates to our website but rather refer all inquiries to them (see above for their website information). Their information (though not facility specific) will help assist you with data related to statistics, resources, and community outreach help.
Although as an independent facility we strive to be a constructive resource to our community that may have an interest in this information and data, we have been counseled by our health organizations that we must also maintain employee and resident privacy. Thus, in ensuring that privacy is maintained, we have unfortunately been directed to not provide any further update information to you via our website. As we are required to report our facility data directly to the Department of Human Services, we likewise encourage you to request this and other data related to COVID-19 from them going forward or from the resources noted above.
Update March 27, 2020
As it has been over a week since we last updated this page, we felt it important to our family members, residents, staff and community to provide you with a brief summary of the status of The Oaks at Timberline. We are pleased to report that our strict infectious control procedures, self-imposed isolation measures, faithful adherence to reduced admissions from hospitals together with an incredible staff that follows every guideline regarding this pandemic has led to a COVID-19 free facility. However, as acute hospitals are now overflowing with patient loads (not just COVID-19 issues, but all medically related cases), we are being asked to admit those patients that are now symptom free, are asymptomatic, or are in recovery. Thus far, we have been working diligently with the hospitals, Department of Health (“DHS”), Centers of Disease Control (“CDC”) and other State and Federal agencies (collectively “CMS”) (including Washington Health Care Association “WHCA”)) to determine the viability and containment of the virus should such patients be admitted to our Facility. Naturally, the care and concern of our current residents is our paramount objective.
We have been following all of the guidelines as published by the CDC and have been in daily contact with DHS and CMS for health updates, protocols, prevention measures, information and facility readiness. Furthermore, we have been coordinating with other area facilities to determine health care needs for our entire Clark County population including hospitals, assisted living and independent living communities. It has been reported to us that most if not all area hospitals have now experienced presumptive-positive cases of COVID-19 within their facilities, whether they be patient population or staff members and many of our nursing home communities in our area are in a stop-placement status (not taking new admissions) due to the fact that they are treating COVID-19 residents. As we are still COVID-19 free, we are still admitting patients, but under the strictest of guidelines as mandated by our Medical Director in concert with our Director of Nursing. Nevertheless, to ease the burden on our acute hospitals, Clark County, DHS and WHCA are working with us to help the hospitals in placing these patients as described above.
Though you can find statistics on various websites related to Washington state, the nation and even Clark County, we report to you that in Clark County another 28 people have tested positive for novel COVID-19, and a fifth person has died. The total number of confirmed COVID-19 cases in Clark County is now 48. It is not our intent to provide statistics to you or educate the public on facts and figures (as these can be found on other websites) but to state that our facility cares for the better part of these vulnerable citizens in our community and therefore we have the obligation to follow the strictest of guidelines to ensure their safety and well-being.
We continue to run a heightened protocol among our staff, with most of them wearing masks (supplies are limited but we seek daily to find personal protective equipment for our frontline staff) every shift/all shift, and we continue to sanitize all hard surface-high touch areas 3X’s per day (switches, rails, counter tops, and door handles). Our hygiene protocol has been approved and documented by DHS through intermittent infection control surveys throughout the month of March and we faithfully follow our guidelines of handwashing, limited patient touch, social distancing as much as possible and thorough sanitizing in accordance with DHS checklists. Furthermore, and much to the chagrin of our residents, we have closed all group activities, dining room meals, and are limiting/restricting patient and staff flow to individual halls as much as possible. The facility has for some time been closed to all visitors and volunteers except for end-of-life situations on a case by case basis.
We also want to reiterate that each staff member, clinician and most importantly our residents are screened daily (and in many cases hourly) for symptoms of COVID-19. Potentially symptomatic staff are immediately sent home and residents are sent to the Emergency Room for testing (tests have not been made available to nursing homes unless a wide-spread outbreak has been declared). In addition, roommates of returning to hospital residents are put into isolation pending test results from previously discharged residents.
We understand given the gravity and prevalence of this outbreak, and with many of our community facilities caring for symptomatic patients, that it will be only a matter of time before The Oaks at Timberline is also caring for presumptive-positive or recuperating patients. We will do so in accordance with our commitment to the community and under the strictest of guidelines as proffered by DHS, CMS and the CDC but as of yet, we are pleased to report that our facility is COVID-19 free.
Update as of March 20, 2020
At the Oaks at Timberline, we have a profound commitment to the health, safety, and well-being of our family of residents. As trained healthcare professionals, the staff at the Oaks at Timberline is committed to providing the highest level of care to protect our residents and to contain the spread of the COVID-19 virus within the state of Washington. On this webpage, we will continue to post updates as they pertain to our facility, or to guide family members and residents on enhanced facility procedures.
To date, none of our residents or staff has shown symptoms of COVID-19. However, given that 22 Nursing Homes in the state of Washington are treating and caring for presumptive-positive cases for COVID-19 residents, and with 1,302 confirmed active cases in the State of Washington, we are working closely with the Public Health – Clark County Washington and Centers for Disease Control and Prevention (CDC). Beginning on March 7th, we started working directly with Public Health and the CDC to implement additional and enhanced procedures of infection control to regulate and restrict the spread of infectious disease. These government agencies continuously evaluate and endorse the infection control protocols we have in place to prevent the spread of an outbreak in our facility.
Moreover, our residents, and their primary decision-makers, have been notified of our procedures and will shortly be notified of this website update system. Our managing nurses and outreach staff, where and when necessary, will make briefings to them via telephone on a regular basis.
Beginning today we will provide updates on this website as needed. We respect the dignity of the residents in our care. Of course, we are in continuous direct contact with our residents and their loved ones, providing detailed information about health status, care needs, and all ways to connect with us at the facility.